UA-186933729-1 UA-186933729-1

Logistics

International Freight


Orders will be picked, packaged then sent from the JNOD Factory by one of the following Freight Methods: - Air Freight [express] 5 to 7 days - Bulk Air Freight 7 to 14 days - Sea Freight: 30 to 45 days. You will have choice of which freight method you are willing to pay for. Prices displayed are shipped using Air Freight [Express] Conditions: - Small/light orders will be sent by airfreight unless you the buyer selects a different method of freight. - All deliveries are organised by the delivery address 'Postcode'. - All orders over A$999.00 is subject to Australian Duty and GST. This includes the cost of goods, packing, shipment etc. The total cost must be under A999.00 to be exempt from 10% duty. Air Freight: - Air freight is a Door to Door service with all cost incurred in the order price. - Your order is packed and forwarded to a nominated airline for delivery to your nominated address. - After arrival into Australia your order is dispatched to a courier for delivery to your address. Bulk Air: - For larger orders [volume x weight] it may be cheaper to have freighted by Bulk Air. - Bulk Air is from Factory to your Australian bulk-air terminal for clearance into Australia. - After clearance your order will need to be picked up from the terminal customs agency for delivery to your address. - All road transport is the responsibility of the buyer. - Our sales team can assist with road transport delivery if requested. Sea Freight: - Sea freight if the cheaper option if ordering in bulk [containers]. - Small orders are much more expensive due to the minimum seaport charges for each ship entering and been unloaded. - There are minimum charges for all goods been unloaded in Australian seaports. - After the goods have been cleared by customs you are required to pick your order up within 2 to 3 days before storage charges apply. - All road transport is the responsibility of the buyer. - Our sales team can assist with road transport delivery if requested.




Australian Freight


JNOD Australia delivers to most areas within Australia. We deliver to residential and business addresses (not commercial building sites) and utilise the professional services of Sendle-Australia.. Some Regional & Remote destinations that fall outside standard shipping destinations require a shipping quote. To check deliverability availability, simply send us an email at shop@jnod.online . list item(s) required and postcode and we will email an 'Out of Area shipping rate' for delivery to your location. - Standard orders will be picked, packaged then sent from the JNOD Australia dispatch centre [Queensland] after your payment has been cleared into JNOD Australia bank account using the approved JNOD Australia payment Gateway. - All Australian freight will be sent using Sendle-Australia. [https://app.sendle.com/] To track your order go to [https://try.sendle.com/en-au/tracking]




International Orders


This Web site does not support direct international shipping services at this stage. JNOD Australia process's orders and coordinates international freight deliveries to residential or business destinations within Australia. Once your order has been dispatched either by airfreight or by sea-freight you will be provided with the Freight Tracking details.




Delivery Times


Most orders are despatched from the factory the same same day or following day of the final payment been made. Orders are processed Monday to Friday excluding public holidays. Transit times vary depending upon distance and your location within Australia. All large items and large orders will be freighted directly from our suppliers factory. To be sure of delivery rates for your postcode and location email us at shop@jnod.online and we will provide to you the cost of product's including delivery charges. Internal airfreight [5 to 10] days is preferred most of the time for small items [Volume by Weight] or for items which are classified as URGENT. It is important to understand that your products will land within 2 - 3 days at an Australian airport but then is subject to Australia port clearance. Once cleared by Australian Customs it will be delivered to your assigned address. Delays may occur around public holidays, and remote deliveries are subject to local transport schedules and may encounter extended delays due to adverse weather conditions. All small items held within our Australian storage are sent via Express Satchels up to 3Kgs and usually next day delivery to most metro locations Australia wide. As a guide most metro city deliveries once despatched from the factory will be 2 - 3 business days and 5 to 7 days for regional areas. Some remote and regional areas may be up to 10 working days from our distribution centre. From time to time it is possible factors outside of our control may result in delays. JNOD Australia does not accept any liability for loss or damage suffered by anyone as a result of any such delays JNOD Australia reserves the right to not ship to some remote or rural locations if suitable and acceptable delivery cannot be guaranteed.




Backorders


Backorders will be despatched as soon as product is available. If unforeseeable delays are experienced from suppliers, customers will be notified via email or phone. Customers can cancel backorders and receive a full refund in accordance with our Refunds Policy at any time prior to despatch of goods.




Delivery Insurance


This fee is optional but recommended as JNOD Australia will replace any and all items free of charge if damaged during transportation. Delivery insurance covers only damage occurred through transporting items from our warehouse to your designated delivery address.




Incorrect Delivery Address


Where you have provided an incorrect or incomplete delivery address for your order, redelivery fees apply for each subsequent delivery attempt at receivers cost.




Missed Deliveries


If absent at time of delivery or authority to leave not provided on order, carrier will attempt to redeliver goods or alternatively leave details for collection at transport depot if re delivery has failed. - It is the purchasers responsibility to collect goods or arrange additional re delivery at purchaser's cost. - Undeliverable orders sent via Sendle will be taken to nearest dispatch centre for collection. - JNOD Australia will not be held responsible for lost or damaged orders after goods have been delivered to the nominated delivery address.





Delivery Questions

Which payment methods can I use to place to my order?


JNOD Australia use STRIPE and PAY PAL as our secure payment gateways. - Visa, MasterCard are accepted as means of payment. - Cheque or Cash payment facilities not provided for online purchases. - JNOD Australia do not charge aditional fees for credit card transactions. All transactions are held by STRIPE and PAY PAL until delivery of goods has been confirmed.




How is my money managed after payment?


After your payment is recived and confirmed by our payment/credit providers, your order is placed directly with the factory [China] along with there payment. - Your order is placed with the factory. - Payment is made out of JNOD Australia sccount. - Factory confirms full payment to JNOD Australia. - Order is assemmbled and packaged. - Order is dispached by Air Express to Australia. [TNT or DHL] - Order delivered to your nominated address. - JNOD Australia recives payment into there business account.





Payment Methods

Which payment methods can I use to place to my order?


JNOD Australia use STRIPE and PAY PAL as our secure payment gateways. - Visa, MasterCard are accepted as means of payment. - Cheque or Cash payment facilities not provided for online purchases. - JNOD Australia do not charge aditional fees for credit card transactions. All transactions are held by STRIPE and PAY PAL until delivery of goods has been confirmed.




How is my money managed after payment?


After your payment is recived and confirmed by our payment/credit providers, your order is placed directly with the factory [China] along with there payment. - Your order is placed with the factory. - Payment is made out of JNOD Australia sccount. - Factory confirms full payment to JNOD Australia. - Order is assemmbled and packaged. - Order is dispached by Air Express to Australia. [TNT or DHL] - Order delivered to your nominated address. - JNOD Australia recives payment into there business account.





Warranty

Which payment methods can I use to place to my order?


JNOD Australia use STRIPE and PAY PAL as our secure payment gateways. - Visa, MasterCard are accepted as means of payment. - Cheque or Cash payment facilities not provided for online purchases. - JNOD Australia do not charge aditional fees for credit card transactions. All transactions are held by STRIPE and PAY PAL until delivery of goods has been confirmed.




How is my money managed after payment?


After your payment is recived and confirmed by our payment/credit providers, your order is placed directly with the factory [China] along with there payment. - Your order is placed with the factory. - Payment is made out of JNOD Australia sccount. - Factory confirms full payment to JNOD Australia. - Order is assemmbled and packaged. - Order is dispached by Air Express to Australia. [TNT or DHL] - Order delivered to your nominated address. - JNOD Australia recives payment into there business account.





ABOUT JNOD Australia

JNOD Factory

Products supplied by JNOD Electrical Appliance is a professional manufacturer of instant electric water heater, located in China. The company not only manufactures but also conducts research development and marketing integrated company. JNOD has developed advanced production and detection facilities with an annual production capacity of over a million sets making JNOD one of the most professional manufacturers of instant electric water heater in China.  Products are exported to north and south America, Europe, Australia and to the rest of the world. 

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